Tenant FAQ

As a Subsidy Program Participant, your home will be inspected every year to determine that the unit remains in compliance with HQS.

Market Tenants are subject to inspection yearly. This inspection is to ensure that the home remains undamaged and in safe living condition.

In order to ensure that your home passes in an efficient and timely manner, please review the following guidelines:

1. Comply with the terms of the lease that you have with Medallion Property Management.
2. Maintain the unit in good condition to ensure that the unit complies with HQS requirements. Make sure it is clean, presentable, and in excellent condition.
3. Pay for any utilities for which your family is responsible for, per your lease.
4. Maintain any appliances (e.g., stove, refrigerator) that your family is required to provide in working condition.
5. After reasonable notice, allow the owner (Medallion Property Management) entry to your home for purposes of inspecting the property.
6. Inform the owner (Medallion Property Management) of any required repairs and, if necessary, allow MPM access to your home to make the required repairs.
7. After reasonable notice, allow your Subsidy Program or its contractor’s inspector access to the home to conduct periodic inspections.
8. Provide a representative that is 18 years of age or older at the time of all inspections.

Medallion’s Maintenance, Inspection and Management Team is standing by, to help ensure that your home meets or exceeds HQS. It is extremely important that you work with Medallion’s Maintenance, Inspection and Management Team to ensure that your home meets or exceeds HQS.

Our dedicated Inspection Team is available to help resolve the issues brought forth by the Subsidy Inspector. Please expect a call from our Inspections Team to schedule a pre-inspection walk through.

If you are a Subsidy Program Participant, and do not correct violations assigned to you by the required date, the Subsidy can take one of the following actions to enforce your obligations under the program.

Termination of Voucher Assistance: Your Subsidy will notify you and Medallion that the Subsidy intends to terminate your voucher assistance because you failed to make repairs to bring the unit into compliance. When this happens, the Subsidy will notify you and Medallion of the date upon which it will terminate your voucher assistance.

1. The property owner will choose to make the repairs: The property owner may choose to make any required repairs that are the responsibility of the program participant. These repairs may be charged back to the participants ledger for the participants to pay the damages.
2. The property owner will choose to evict you: Alternatively, the property owner may initiate an eviction action against the program participant for a lease violation.

What happens if the property owner decides to evict you?
If the owner initiates an eviction action as a result of the tenant having caused damages, the Subsidy must have documentation showing the damages were caused by the tenant.

What happens if the property owner decides to evict you, before the Subsidy has terminated your voucher assistance?
If the eviction actions commence prior to the effective date of the termination of assistance, and the program participant continues to reside in the unit, the Subsidy will continue to make Housing Assistance Payments to the owner, in accordance with the HAP Contract.

How long these payments will continue: These payments will continue until the owner has obtained a court judgment or other process allowing the owner to evict the program participant. The Subsidy may continue such payments until the program participant moves from the unit or is evicted from the unit.