Tenant FAQ

Everything you need to know about paying rent, renewing your lease, passing inspections, and your responsibilities and ours.

At Medallion Property Management (MPM), we pride ourselves on taking great care of our tenants, which means your comfort and satisfaction is our number one priority. We have an experienced management team dedicated to that very purpose.

If, after browsing these FAQs, you still have questions about the rental and inspections process, give us a call at (847) 674-5472.

Rent FAQ

Your guide to when rent is due, how to submit and verify your payment, and what to do if your rent will be late.

Lease Renewal

What to expect from us when it comes time to renew your lease, and your checklist for renewing your lease or deciding to leave your home.


Inspections FAQ

Everything HCV Program Participants need to know about preparing for your inspection, and how Medallion can help.

A brown brick multi-family home managed by Medallion Property Management

Rent FAQ

When rent is due

Per your lease agreement with MPM, your rent is due on the 1st of every month.

How to pay rent

Medallion Property Management nows allow rent to be paid using the Chase Quick Pay or Zelle App. For further instructions, please email Amanda G.

MPM utilizes the WIPS Rent Payment system, and recommends that you use this when making your monthly payment. To find a store near you that processes WIPS payments, you can use this agent locator. Once your payment is made, it will automatically post to your Resident Account Ledger with MPM.

Where to find your WIPS credentials

When you first moved in, you should have received your WIPS Card and Account Number. If you do not have your WIPS Card or Account Number, please email Amanda G. to request a copy.

When rent is considered late

Per your lease agreement with MPM, your rent is due on the 1st of every month, but you are given a 5-day grace period.

Therefore, if rent is not received by the 5th of the month, it will be considered late.

What to do if you will be late on rent

Step 1: Email Amanda to explain your circumstance, or call her at 847-674-5472.

Late fees and other things to remember

We follow the Chicago RLTO and use their late fee structure. Remember, having an unpaid rent balance ‘can’ affect the status of your voucher.

Lease Renewal FAQ

How to renew your lease

About 90 days before your lease is set to expire, a MPM team member will reach out to you to discuss your plans.

That team member will talk to you about your experience, your home, your future goals and expectations, and will ask you to share any feedback that you may have. You may also share your feedback via our anonymous online survey.

Hopefully, you are satisfied, comfortable, love your home, and do not want to go through the hassle of moving. And with our large, dedicated, and professional team, we hope that you see the benefits of being a part of the Medallion Family.

Requirement 1: You must have a current lease

MPM does require all tenants to be on a current a lease, whether it is for 1 month or 2 years. Otherwise, per your lease with MPM, Section 14, a Holdover Tenant Fee can be assessed to your account.

Requirement 2: Provide MPM with your current email address and phone number

To update the contact information we have on file, email msiegal@medallionpropertiesllc.com with your latest contact information.

A large brick multi-family home managed by Medallion Property Management
Image of a person doing inspection in the house wearing helmet

Inspections FAQ

When and why we conduct inspections

As a HCV Program Participant, your home will be inspected every 1-2 years to determine that the unit remains in compliance with HQS.

How to prepare for your inspection

In order to ensure that your home passes in an efficient and timely manner, please review the following guidelines, as outlined by the Chicago Housing Authority (CHA):

  1. Comply with the terms of the lease that you have with Medallion Property Management.
  2. Maintain the unit in good condition to ensure that the unit complies with HQS requirements. Make sure it is clean, presentable, and in excellent condition.
  3. Pay for any utilities for which your family is responsible for, per your lease.
  4. Maintain any appliances (e.g., stove, refrigerator) that your family is required to provide in working condition.
  5. After reasonable notice, allow the owner (Medallion Property Management) entry to your home for purposes of inspecting the property.
  6. Inform the owner (Medallion Property Management) of any required repairs and, if necessary, allow MPM access to your home to make the required repairs.
  7. After reasonable notice, allow CHA or its contractor’s inspector access to the home to conduct periodic inspections.
  8. Provide a representative that is 18 years of age or older at the time of all inspections.
How Medallion can help you prepare for your inspection

Medallion’s Maintenance, Inspection and Management Team is standing by, to help ensure that your home meets or exceeds HQS. It is extremely important that you work with Medallion’s Maintenance, Inspection and Management Team to ensure that your home meets or exceeds HQS.

Our dedicated Inspection Team is available to help resolve the issues brought forth by a CHA Inspector. Please expect a call from our Inspections Team to schedule a pre-inspection walk through.

What happens if you are non-compliant
[The following information is from The CHA HQS Inspection Guidebook.]

If you are an HCV Program participant, and do not correct HQS violations assigned to you by the required date, CHA can take one of the following actions to enforce your obligations under the HCV Program:

Termination of Voucher Assistance: CHA staff or a CHA contractor will notify you and Medallion that CHA intends to terminate your voucher assistance, because you failed to make repairs to bring the unit into compliance with HQS. When this happens, CHA will notify you and Medallion of the date upon which it will terminate your voucher assistance.

When this occurs, one of the following two situations will follow:

  1. The property owner will choose to make the repairs: The property owner may choose to make any required repairs that are the responsibility of the HCV Program participant.
  2. The property owner will choose to evict you: Alternatively, the property owner may initiate an eviction action against the HCV Program participant for a lease violation.

What happens if the property owner decides to evict you

If the owner initiates an eviction action as a result of tenant having caused damages, CHA must have documentation showing the damages were caused by the tenant.

What happens if the property owner decides to evict you, before CHA has terminated your voucher assistance

If the eviction actions commence prior to the effective date of the termination of assistance, and the HCV Program participant continues to reside in the unit, CHA will continue to make Housing Assistance Payments to the owner, in accordance with the HAP Contract.

How long these payments will continue: These payments will continue until the owner has obtained a court judgment or other process allowing the owner to evict the HCV Program participant. CHA may continue such payments until the HCV Program participant moves from the unit or is evicted from the unit.

What People Are Saying About Us

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Jun 14, 2023
Google - Shanell - Medallion Property Management, LLC
Very comfortable place to live
Jun 27, 2022
Google - Believve - Medallion Property Management, LLC
Jim at the front desk is very very friendly and helpful. Thank you Andre and Jim for all you've done in helping me find my next home. Medallion has been nothing but a great experience. I was referred by two people, and I am so thankful for the referral. Been looking for my next home for 7 months, not much out there. I would recommend anyone who is looking for a place to try Medallon because they are truly a successful business in my eye. From Charlene
May 23, 2022
Google - Believve - Medallion Property Management, LLC
Very nice staff. Very helpful
Jul 20, 2021
Google - Rona - Medallion Property Management, LLC
Tina Youngblood is an excellent property manager with Medallion. She works well with you in getting things done, with no complaints.
Mar 30, 2021
Google - Karen - Medallion Property Management, LLC
Very nice place to live
Mar 16, 2021
Google - Chris - Medallion Property Management, LLC
Great staff...
Feb 26, 2021
Google - Mccoy - Medallion Property Management, LLC
This is the best management company I have ever dealt with and I’m praying to always and only deal with medallion properties. Every call every problem needed to be fixed. One call and at there best time and ability medallion properties is on the way. To have a understanding leader Ms. Joanie that answer in the most respectful caring manner means everything to me. I love her. I honestly don’t think I’ll b comfortable living outside Medallion properties. Ms. Joanie (My Ms. J) is so helpful and understanding she is a blessing from above. I def recommend Medallion Properties. I love them.
Feb 26, 2021
Google - Farrah - Medallion Property Management, LLC
The medallion property manager Joanie is very nice and assisted me as a tenant . This Company is extremely helpful . - Patrick Amos
Feb 24, 2021
Google - Darnell - Medallion Property Management, LLC
Tina is one of the best property managers at medallions I love my apartment if I need something done she right on it making sure her tenants good ❤️
Feb 17, 2021
Google - Jeremias - Medallion Property Management, LLC
Buena atencion
Nov 11, 2020
Google - James - Medallion Property Management, LLC
I worked at Medallion for a little over two years and in those two years I can tell you that I know Property Management/Real Estate is the industry that I want to remain in. Like a lot of us Covid affected me and when I did find new employment Ari gave me a great recommendation. That is rare to find a place that will help you nd want to see you succeed in the next chapter of your life. I am very grateful for Ari and Jake for the opportunity to work there and be in the industry I plan to spend the rest of my working life in. To Ryan and the staff in the office it was a great pleasure of mine to get to work with you all and learn from you. I wish you all nothing but the very best! James
Jul 14, 2020
Google - Kidd - Medallion Property Management, LLC
We cannot express how much we appreciate JOANIE she got us out of a horrible condition into an apartment we absolutely LOVE she made us priority-kept us updated - and it really felt like for once somebody cared for us as a tenant and wasn’t just worrying about collecting rent we are definitely staying with medallion as long as we have Joanie as management we are so pleased with how she took care of us
Apr 23, 2020
Google - Teresa - Medallion Property Management, LLC
love my apartment medallion properties make sure that everything was to our standards before we moved in and even after we moved and kept calling to make sure that everything was okay make sure everything worked and specially the person who showed us the property she made sure that we was notified every time something has changed and the property managerJoanie made sure that everything was okay with us talk to us face-to-face let us know that we can always count on her and since we moved that is exactly what has happened we can count on Joanie we have been in are apartment for about 3 and half months now and when I tell you that I'm so ready to go we new that we weren't going to be the only ones in the building but since they moved in all we hear is big dogs and 2or3 children running around all day I'm very upset about this I'm so ready to find me another place yes we still like medallion but how much more can we take
Mar 18, 2020
Google - Carmalita - Medallion Property Management, LLC
I have been a tenant at medallion properties for 4 ½ years now. When I have always had courteous service. Recently I had run into some issues. The new property manger Joanie was very attentive. She worked with me until everything was resolved and made sure that I was satisfied with all the services. I do appreciate that she wasn’t just trying to get me to sign a new lease. She wanted to make sure that I was comfortable with the new lease and if there was anything she could do to make my renting experience easier. Thank you Joanie you are awesome.
Mar 15, 2020
Google - Tierra - Medallion Property Management, LLC
From the day of my lease signing and meeting the staff at Medallion Properties I’ve had a great experience.... I have had some issues in my home but Joanie have been going over and beyond to make sure everything is taking care of and checking on me and I really appreciate that if I could give me stars I would!!!!
Mar 3, 2020
Google - Marquita - Medallion Property Management, LLC
I love her Mrs. Joanie Klein. I have fun and a nice time with her. She adress all my concerns. Thank you so for all your help. To meet with me. Stay sweet and kind. Love you. Have a great day.
Mar 2, 2020
Google - SSgxdGamer - Medallion Property Management, LLC
I had the pleasure of meeting met my new property manager Khalilah Stokes a couple of weeks ago and she was very nice. She was very respectable to my children when she called and came to my house when I was not available so she could introduce herself and let me know she was one of the property managers. She came to my house again and we sat down and renewed my lease and had a good conversation and when she was leaving I told her I liked her and she was nice and she showed kindness to me and my son that day. She gets 5 BIG STARS⭐⭐⭐⭐⭐from me. Ms. Williams
Feb 26, 2020
Google - Toi - Medallion Property Management, LLC
From the 1st day I met Ryan @ Medallion Property, I felt that I made a wise choice to become their tenant. Ryan's professionalism, pleasant and down to earth demener is good. My family & I are enjoying making the house into a home. The staff members are great team players. Thank You😊
Feb 25, 2020
Google - Marta - Medallion Property Management, LLC
Khalilah Stokes Is a Great Property Manager she made me feel so welcomed to the Medallion Family, She answered all my questions and left me with a smile. I love this house #justrenewedmylease.😘
Feb 25, 2020
Google - Laconja - Medallion Property Management, LLC
This is a very good and Reliable Reality. Been renting from them for about three years, There maintenance service is excellent and always on time when theres and emergency. I enjoy working with my new property manager joanie. She is very Pleasant to work with . So if you are looking for good and positive energy people to helping you in finding or managing your property. I recommend Medallion Property Management

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