WE PUT OUR TENANTS FIRST
Tenant FAQ
Everything you need to know about paying rent, renewing your lease, passing inspections, and your responsibilities and ours.
At Medallion Property Management (MPM), we pride ourselves on taking great care of our tenants, which means your comfort and satisfaction is our number one priority. We have an experienced management team dedicated to that very purpose.
If, after browsing these FAQs, you still have questions about the rental and inspections process, give us a call at (847) 674-5472.
Rent FAQ
Your guide to when rent is due, how to submit and verify your payment, and what to do if your rent will be late.
Lease Renewal
What to expect from us when it comes time to renew your lease, and your checklist for renewing your lease or deciding to leave your home.
Inspections FAQ
Everything HCV Program Participants need to know about preparing for your inspection, and how Medallion can help.
Rent FAQ
When rent is due
Per your lease agreement with MPM, your rent is due on the 1st of every month.
How to pay rent
Medallion Property Management nows allow rent to be paid using the Chase Quick Pay or Zelle App. For further instructions, please email Amanda G.
MPM utilizes the WIPS Rent Payment system, and recommends that you use this when making your monthly payment. To find a store near you that processes WIPS payments, you can use this agent locator. Once your payment is made, it will automatically post to your Resident Account Ledger with MPM.
Where to find your WIPS credentials
When you first moved in, you should have received your WIPS Card and Account Number. If you do not have your WIPS Card or Account Number, please email Amanda G. to request a copy.
When rent is considered late
Per your lease agreement with MPM, your rent is due on the 1st of every month, but you are given a 5-day grace period.
Therefore, if rent is not received by the 5th of the month, it will be considered late.
What to do if you will be late on rent
Step 1: Email Amanda to explain your circumstance, or call her at 847-674-5472.
Late fees and other things to remember
We follow the Chicago RLTO and use their late fee structure. Remember, having an unpaid rent balance ‘can’ affect the status of your voucher.
Lease Renewal FAQ
How to renew your lease
4-5 months before your lease is set to expire, a MPM team member will reach out to you to discuss your plans.
That team member will talk to you about your experience, your home, your future goals and expectations, and will ask you to share any feedback that you may have. You may also share your feedback via our anonymous online survey.
Hopefully, you are satisfied, comfortable, love your home, and do not want to go through the hassle of moving. And with our large, dedicated, and professional team, we hope that you see the benefits of being a part of the Medallion Family.
Requirement 1: You must have a current lease
MPM does require all tenants to be on a current lease, whether it is for 1 month or 2 years. Otherwise, per your lease with MPM, a Holdover Tenant Fee can be assessed to your account.
Requirement 2: Provide MPM with your current email address and phone number
To update the contact information we have on file, email celeste@medallionpropertiesllc.com with your latest contact information.
Inspections FAQ
When and why we conduct inspections
As a Subsidy Program Participant, your home will be inspected every year to determine that the unit remains in compliance with HQS.
Market Tenants are subject to inspection yearly. This inspection is to ensure that the home remains undamaged and in safe living condition.
How to prepare for your inspection
In order to ensure that your home passes in an efficient and timely manner, please review the following guidelines:
- Comply with the terms of the lease that you have with Medallion Property Management.
- Maintain the unit in good condition to ensure that the unit complies with HQS requirements. Make sure it is clean, presentable, and in excellent condition.
- Pay for any utilities for which your family is responsible for, per your lease.
- Maintain any appliances (e.g., stove, refrigerator) that your family is required to provide in working condition.
- After reasonable notice, allow the owner (Medallion Property Management) entry to your home for purposes of inspecting the property.
- Inform the owner (Medallion Property Management) of any required repairs and, if necessary, allow MPM access to your home to make the required repairs.
- After reasonable notice, allow your Subsidy Program or its contractor’s inspector access to the home to conduct periodic inspections.
- Provide a representative that is 18 years of age or older at the time of all inspections.
How Medallion can help you prepare for your inspection
Medallion’s Maintenance, Inspection and Management Team is standing by, to help ensure that your home meets or exceeds HQS. It is extremely important that you work with Medallion’s Maintenance, Inspection and Management Team to ensure that your home meets or exceeds HQS.
Our dedicated Inspection Team is available to help resolve the issues brought forth by the Subsidy Inspector. Please expect a call from our Inspections Team to schedule a pre-inspection walk through.
What happens if you are non-compliant
If you are a Subsidy Program Participant, and do not correct violations assigned to you by the required date, the Subsidy can take one of the following actions to enforce your obligations under the program.
Termination of Voucher Assistance: Your Subsidy will notify you and Medallion that the Subsidy intends to terminate your voucher assistance because you failed to make repairs to bring the unit into compliance. When this happens, the Subsidy will notify you and Medallion of the date upon which it will terminate your voucher assistance.
1. The property owner will choose to make the repairs: The property owner may choose to make any required repairs that are the responsibility of the program participant. These repairs may be charged back to the participants ledger for the participants to pay the damages.
2. The property owner will choose to evict you: Alternatively, the property owner may initiate an eviction action against the program participant for a lease violation.
What happens if the property owner decides to evict you?
If the owner initiates an eviction action as a result of the tenant having caused damages, the Subsidy must have documentation showing the damages were caused by the tenant.
What happens if the property owner decides to evict you, before the Subsidy has terminated your voucher assistance?
If the eviction actions commence prior to the effective date of the termination of assistance, and the program participant continues to reside in the unit, the Subsidy will continue to make Housing Assistance Payments to the owner, in accordance with the HAP Contract.
How long these payments will continue: These payments will continue until the owner has obtained a court judgment or other process allowing the owner to evict the program participant. The Subsidy may continue such payments until the program participant moves from the unit or is evicted from the unit.
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